Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a full refund or exchange.
Return Eligibility
To be eligible for a return:
- The leather bag must be unused, unworn, and in the same condition as received
- The item must be returned in its original packaging
- A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted for:
- Items showing obvious signs of use
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank for processing updates
If the issue persists, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
For exchanges of the same item, email us at Info@masc-leather.com
Gifts
- If marked as a gift and shipped directly to you, a gift credit will be issued
- If not marked as a gift, the refund will be issued to the original purchaser
Shipping Returns
- Return shipping costs are the customer’s responsibility
- Shipping costs are non-refundable
- For high-value leather bags, we recommend using a trackable shipping service or insurance
Need Help?
For questions regarding refunds or returns, contact us at {email address}.